Red Cross Delivery was founded over decades ago, and has become one of the leading logistics delivey and transport company in the industry.
These Terms and Conditions (“Terms”) govern the provision of courier, delivery, freight, and logistics services by Red Cross Delivery to our customers.
By accessing or using our services, you agree to be legally bound by these Terms. If you do not agree, you must not use our services.
“Shipment”: Any parcel, package, or goods accepted for delivery.
“Sender”: The person or entity dispatching the shipment.
“Recipient”: The person or entity receiving the shipment.
“Services”: All delivery, logistics, transportation, and related services provided by the Company.
“Prohibited Items”: Goods restricted or banned under applicable laws or these Terms.
We provide:
Domestic and international courier services
Same-day and scheduled deliveries
Freight and bulk shipping solutions
Warehousing and logistics support (where applicable)
We reserve the right to refuse service for any shipment that does not comply with these Terms.
A shipment is accepted subject to the following conditions:
Accurate and complete sender and recipient information must be provided
Proper packaging must be ensured by the sender
The contents must comply with all applicable laws and regulations
The shipment must not contain prohibited or restricted items
We may inspect shipments for security and compliance purposes.
The following items are strictly prohibited:
Illegal goods or substances
Hazardous or dangerous materials (unless expressly permitted)
Explosives, weapons, or ammunition
Perishable goods (unless agreed in advance)
Currency, precious metals, or high-value items without declaration
Counterfeit goods
Any item restricted under local or international laws
If such items are discovered, we reserve the right to:
Refuse, return, or dispose of the shipment
Notify authorities where required
The Sender is responsible for:
Proper and secure packaging suitable for transportation
Adequate labeling and documentation
Ensuring fragile items are clearly marked
We are not liable for damage caused by inadequate packaging.
Delivery times are estimates and not guaranteed unless explicitly stated
Delays may occur due to factors beyond our control, including weather, customs, traffic, or operational issues
Delivery is considered complete when the shipment is delivered to the provided address and accepted by the recipient or an authorized person
We may leave shipments in a safe location if authorized.
If delivery cannot be completed:
We may attempt redelivery
Additional charges may apply
Shipments may be returned to the sender after multiple failed attempts
Storage fees may apply for unclaimed shipments.
All charges must be paid as agreed at the time of booking
Prices may vary based on weight, size, distance, and service type
Additional charges may apply for:
Customs duties and taxes
Remote area delivery
Special handling requirements
Failure to make payment may result in suspension of services.
For international shipments:
The Sender is responsible for accurate customs documentation
Duties, taxes, and import fees are the responsibility of the recipient unless otherwise agreed
Delays due to customs clearance are beyond our control
We exercise reasonable care in handling shipments. However, our liability is limited.
To the maximum extent permitted by law:
Liability is limited to the declared value of the shipment or a fixed amount per kilogram, whichever is lower
We are not liable for indirect, incidental, or consequential damages
We are not liable for:
Delays beyond our control
Loss or damage due to improper packaging
Acts of God (force majeure)
Seizure by customs or authorities
Perishable or fragile goods unless agreed
Optional shipment insurance may be available at an additional cost
Claims for insured shipments must be supported by documentation
Claims must be submitted within [7–14 days] of delivery
Supporting documents (receipt, photos, proof of value) must be provided
We reserve the right to investigate all claims
Compensation will be processed in accordance with these Terms.
We may provide tracking services for shipments. While we strive for accuracy:
Tracking updates are estimates
We do not guarantee real-time accuracy at all times
You agree to:
Provide accurate and complete information
Comply with all applicable laws
Not use our services for illegal or fraudulent purposes
We reserve the right to:
Refuse or terminate services at our discretion
Suspend accounts for violations of these Terms
We are not liable for failure or delay due to events beyond our control, including:
Natural disasters
War, strikes, or civil unrest
Government actions
Transportation disruptions
We process personal data in accordance with the General Data Protection Regulation and applicable data protection laws. Please refer to our Privacy Policy for more details.
All content on our website and platforms (logos, text, systems) is owned by or licensed to the Company and may not be used without permission.
These Terms shall be governed by the laws of all countries.
Any disputes shall be subject to the exclusive jurisdiction of the courts of all countries.
We encourage customers to contact us first to resolve disputes.
Where applicable, disputes may be resolved through:
Negotiation
Mediation
Arbitration
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Copyright ©2026 Red Cross Delivery. Website: Red Cross Delivery